FAQ'S

Shipping & Delivery

Orders are processed Monday through Friday excluding federal holidays. Most orders ship within 4 to 7 business days of purchase, however shipping times may vary due to availability of merchandise. Orders are not delivered on the weekends or federal holidays. We ship within the USA via FED EX.  We are not responsible for lost or stolen packages or packages delayed by FED EX.

Shipping International

For international purchases, we ship via FED EX.  Please note that customs fees and any taxes associated with your purchase are the responsibility of the customer. Customs authorities require us to state the value of the item directly on the package.

Privacy & Security

We respect your right to privacy at sanyaedemure.com we collect only the information necessary for us to complete your order or to contact to you regarding the status of your order. The information we collect includes your name, email address, shipping address, and billing address. Sanyaedemure.com does not store your credit card information. Sanyaedemure.com will not rent or sell your name or personal information without your permission. Sanyae Demure reserves the right to update this privacy policy at any time.

Returns

Please choose carefully and read all product details and sizing advice before purchasing to ensure you have selected the right garment.If you wish to return an item, please contact us at customerservice@sanyaedemure.com  to request a Return Authorization (RA) Form. Once received, please fill out all details and securely repackage your item in the same condition as received. Sanyae Demure does not accept responsibility for packages we do not ship ourselves, or return items that get lost in transit. All return shipping cost are to be paid by the customers unless the item was delivered faulty.   Items on sale, or any order placed with a discount code upon check out, or no longer featured on the website are final sale.

Sanyae Demure will offer an exchange service to the size of the garment minus postage and handling on all full priced items if we are notified for a request to exchange within 7 days  of receiving your order. Item must be returned by mail postmarked within 7 days of receiving the item. We do not accepted items to be exchanged if item is postmarked past the 7 day deadline.Only the Size of the garment can be exchanged if sizing is available to all Full Priced items. (Size exchange is only available for US orders)

CONDITIONS OF EXCHANGE

 

Currency Conversions

All prices on our site are listed in US dollars, and charged in US dollars. The exact exchange rate that you will pay is determined by the bank that has issued your credit card, but in general it will match very closely with the going exchange rates. The following web page features a quick, easy, & free foreign exchange rate calculation using up-to-the-minute exchange rates:

XE.com - Foreign Exchange Rate Calculator

Legal

All content on this site, including, but not limited to: 
informational content, graphic images, and program code such as html and javascript are the copywritten material of sanyaedemure.com and may not be reproduced in any manner without the expressed written consent of sanyaedemure.com.  All prices listed are accurate to the best of our ability. In the rare case an item is mislisted, sanyaedemure.com reserves the right to refuse to sell the item at the listed price.

Please note that upon placing an order, a receipt is automatically mailed confirming the purchase intent. This receipt does not constitute a contract, and orders may be canceled at any time due to insufficient stock, inability to authorize a credit card, suspicion of fraudulent intent, discovery of an incorrect item price, or any other reason, as we see fit. Please further note that sanyaedemure.com shall have the right to refuse or cancel any such orders whether or not your credit card has been charged. If your credit card has already been charged and your order is canceled, sanyaedemure.com shall issue a credit to your credit card account in the amount of the incorrect price.

Payment

We currently accept only Visa, Mastercard, Discover, and American Express credit card payments, as well as Paypal payments. We do not accept personal checks, money orders, or direct bank transfers.

Mailing List

Adding yourself to our mailing list ensures you will be aware of upcoming sales and discounts. To ensure your privacy we do not share any mailing lists or email address to outside companies or affiliates. 

Size Chart