Shipping & Delivery
Orders are processed Monday through Friday excluding federal holidays. Most orders ship within 4 to 7 business days of purchase, however shipping times may vary due to availability of merchandise. Orders are not delivered on the weekends or federal holidays. We ship within the USA via FED EX. We are not responsible for lost or stolen packages or packages delayed by FED EX.
For international purchases, we ship via FED EX. Please note that customs fees and any taxes associated with your purchase are the responsibility of the customer. Customs authorities require us to state the value of the item directly on the package.
Privacy & Security
Please choose carefully and read all product details and sizing advice before purchasing to ensure you have selected the right garment.If you wish to return an item, please contact us at firstname.lastname@example.org to request a Return Authorization (RA) Form. Once received, please fill out all details and securely repackage your item in the same condition as received. Sanyae Demure does not accept responsibility for packages we do not ship ourselves, or return items that get lost in transit. All return shipping cost are to be paid by the customers unless the item was delivered faulty. Items on sale, or any order placed with a discount code upon check out, or no longer featured on the website are final sale.
Sanyae Demure will offer an exchange service to the size of the garment minus postage and handling on all full priced items if we are notified for a request to exchange within 7 days of receiving your order. Item must be returned by mail postmarked within 7 days of receiving the item. We do not accepted items to be exchanged if item is postmarked past the 7 day deadline.Only the Size of the garment can be exchanged if sizing is available to all Full Priced items. (Size exchange is only available for US orders)
CONDITIONS OF EXCHANGE
All prices on our site are listed in US dollars, and charged in US dollars. The exact exchange rate that you will pay is determined by the bank that has issued your credit card, but in general it will match very closely with the going exchange rates. The following web page features a quick, easy, & free foreign exchange rate calculation using up-to-the-minute exchange rates:
XE.com - Foreign Exchange Rate Calculator
All content on this site, including, but not limited to:
Please note that upon placing an order, a receipt is automatically mailed confirming the purchase intent. This receipt does not constitute a contract, and orders may be canceled at any time due to insufficient stock, inability to authorize a credit card, suspicion of fraudulent intent, discovery of an incorrect item price, or any other reason, as we see fit. Please further note that sanyaedemure.com shall have the right to refuse or cancel any such orders whether or not your credit card has been charged. If your credit card has already been charged and your order is canceled, sanyaedemure.com shall issue a credit to your credit card account in the amount of the incorrect price.
We currently accept only Visa, Mastercard, Discover, and American Express credit card payments, as well as Paypal payments. We do not accept personal checks, money orders, or direct bank transfers.
Adding yourself to our mailing list ensures you will be aware of upcoming sales and discounts. To ensure your privacy we do not share any mailing lists or email address to outside companies or affiliates.